Terms & Conditions

Salonati.com, "the Platform", scope is to give to selected operators of health, beauty and wellbeing industry (the "Partner/s") the possibility to describe and offer their services through Salonati.com´s Platform and, at the same time, to give the chance to the registered users of the Platform (the “Customer/s”) to directly purchase services as vouchers offered by the Partners. In this respect, the Platform allows the Customer to view contact details of Partners to directly contact them and book their timings to perform the services purchased. Purchased Services as Vouchers include a broad range of beauty, health and wellbeing services from a variety of Partners, who are the sole responsible for the quality and rendering of such Services. Salonati.comis responsible for providing the Partners and the Customers with all necessary facilities to purchase, claim and use vouchers.

Contractual Relationship

-           A contractual relationship with Salonati.com with respect to the provision of the above mentioned booking for which Salonati.com does not receive any consideration from the Customer and which is regulated by these General Terms and Conditions for the use of the Platform and of the Services provided (the “GTC”) and the Privacy Policy; and

-           Contractual relationship with the relevant Partner in respect of the provision of the Services booked by the Customer through the Platform. Salonati.com is expressly not part to that contract whose specific content may vary from Partner to Partner and, whereas these shall differ from the general rules hereunder provided by the Partner, shall be notified to the Customer at the time of the booking either on the relevant Partner's page on the Platform or by way of link to the Partner´s terms and conditions published on Partner´s Platform.

Please note that the GTC do not govern the relationship between Salonati.com and the Partner.

Platform Usage Policy

The use of the Platform is regulated by these GTC and the “Privacy Policy." Salonati.com may change its GTC from time to time, in which case the new up to date version will be available on the Platform. Therefore, the Customer will be required to check them on the Platform before concluding every transaction.

By accessing the Platform, you agree to this GTC, which will apply independently from the device used to have access to the Platform. If you do not agree with this GTC, you should not use the Platform. You should read these GTC before accessing to any other content on the Platform.

This GTC shall also apply in case Salonati.com will provide its services through one or more mobile applications or widget/plugin directly on Partner´s website.

Access to the Platform

The access to the Platform is permitted as long as the Platform is online. Salonati.com has the right to put the Platform offline due to any reason it may deem appropriate or amend its content and services without notice. Salonati.com will not be liable if, for any reason, the Platform or any part of it will not be available at any time or for any period.

In order to access the Platform, the Customer shall have installed on his device one of the following Operative Systems and the following software: Operating system with updated antivirus software and an updated browser (we recommend Chrome and Firefox). The Customer should also ensure that his device/s has/have the necessary protection systems against data stealing or abusive IT system intrusion.

The Customer is responsible for any access to the Platform made by third parties with his credentials.

Misuse of the Platform

All the data provided by the Customer to get access or to be registered on the Platform are true, complete and accurate.

The Customer will be held personally responsible for every misuse of the Platform, in particular, Salonati.com will pursue a criminal action in case the Customer: (i) knowingly introduce viruses, Trojans, worms, logic bombs, time bombs, keystroke loggers, spyware, adware or other material, program or code which adversely affects the operation of any computer software or hardware (or is designed to do so) or the Platform; (ii) gain or attempt to gain unauthorized access to the server on which the Platform is stored or any server, computer or database connected to the Platform; (iii) attack the Platform via a denial-of-service attack or a distributed denial-of service attack.

Registration and System Use

In order to have full access to the Services the Customer will have to register on the Platform by registering at Saloanti.com

In order to register, the Customer will have to provide the required information for registration. Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.

Any personal information that the Customer provides to Salonati.com during the registration process will be held and used by his consent and with the Privacy Policy.

Salonati.com reserves the right to suspend or cancel any registration or login data /access to the Platform in case of its misuse or in case of non-fulfillment of any of the Customer´s obligations set under these GTC, in particular with the requirements of the customer generated content. Salonati.com shall not be liable for any loss or damages whatsoever arising from a Customer’s inability to access any pages on the Platform.

Customer generated content

The Customer can create (receive) his own account on the Platform through his login data which will give him access to further features, content and special promotions on the Platform. In order to activate the account, the Customer shall choose such option on the Platform either at signing-up or at a later moment and will have click on a link in an e-mail he will receive by the system (opt-in mechanism).

The Customer can decide to delete his account by simply sending an e-mail to customer support support@salonati.com.

All content submitted to or uploaded on the Platform by a Customer through his account, including without limitation, personal data, contact details, usernames, pseudonyms, text, comments, reviews, images, and all other information must be true, complete, correct and shall not offend any third party´s right, included the rights of the Partners whereas comment on the services by the latter provided will be commented. The Customer agrees that Salonati.com at its sole discretion may amend or delete such content, before or after publication or refuse the publication. In particular, the Customer warrants, represents and undertakes to Salonati.com that his 5. Customer generated content (including its use, publication and/or exploitation by Salonati.com) shall not: (i) infringe the copyrights or database rights, trademarks, rights of privacy, publicity or other intellectual property or other rights of any other person or entity; (ii) contain any material which is defamatory of any person; (iii) contain misleading or deceptive statements or omissions or misrepresentation as to Customer´s identity (for example, by impersonating another person) or his affiliation with any person or entity; (iv) breach any legal or fiduciary duty owed to a third party, such as a contractual duty or a duty of confidence; (v) advocate, promote, or assist discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; (vi) violate any other applicable law, statute, ordinance, rule or regulation.

Should the customer generated content not be compliant with the applicable law or the above set rules, and as a result of this, should Salonati.com suffer a loss or damage, the Customer shall be held liable to Salonati.com and hereby agrees to indemnify the latter for any such loss or damage. Should the customer generated content have criminal relevance, Salonati.com reserve the right to pass it on to the relevant authorities and to disclose the Customer´s identity to any third party (or their professional advisor) who claims that any of the customer generated content constitutes a violation of any of their rights.

Apart from personal data which are protected according to the law and to the Privacy and Cookies Policy, any other customer generated content submitted to the Platform will be considered non-confidential and non-proprietary.

Every customer generated content posted will be attributed to the Customer username provided by the latter at the time of registration.


As per our current policy, we do NOT allow online bookings from our website. Customers are responsible for contacting Salons from where vouchers are purchased. All contact information will be provided to Customers so they can arrange with Salons for the appointments to claim and consume their vouchers.


All Services shown on the Platform are subject to availability and the images and/or descriptions of the Services on the Platform are for illustrative purposes only and actual Services may vary from those images and/or descriptions. Salonati.comrequires the Partners to ensure that all information provided by them for display on their page of the Platform is accurate, complete and not misleading in any way but Salonati.com cannot verify the information which they provide to us. It will be each Partner's responsibility to ensure that all of its Services listed on the Platform are available and accurately described.

It is Customer´s (or the person receiving the Services) sole responsibility to communicate to the Partner directly at his premises any medical or health-related conditions and/or special needs that might affect or be affected by any Services (for example without limitation, allergy information and health issues).

Voucher Purchases and Claims

Voucher purchased from a specific Salon profile on the website can be only claimed at that Salon. Vouchers will have a validity period where customer can claim within. A voucher code will be generated to customers where they can use it to claim their services at the time of visiting the salon in person. Vouchers can be claimed only once and within the validity period. Services that are mentioned in the vouchers can be only claimed without extra charges. Any extra services requested at the salon, the customer will pay for it/them as per the salon price list.  

There will be NO extra charges to claim the purchased vouchers unless extra services not mentioned in the vouchers to be requested.

Salonati.com are not responsible for the quality of services provided by partners. In case a Customer is not satisfied with the Services provided by the partner, the customer can report this to support@salonati.com. In all cases, vouchers cannot be refunded.

Also, to improve and keep a high quality of partner´s services, customers can leave their review on the relevant page of the platform. Such review cannot, however, be offensive, misrepresentative or false.

You can purchase gift vouchers to your intended person. Please make sure you define the voucher as a gift during the checkout and provide all the necessary information.

The customer may also contact Salonati.com customer support, and Salonati.com will try to find a solution with the partner. However, ultimately, the partner is only responsible for the performance of the Services.

Online Payments and Currency

If you make a payment for any of our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection. The cardholder must retain a copy of transaction records and Merchant policies and rules.

We accept payments online using Visa and MasterCard credit/debit card in AED (United Arab Emirates Dirham) currency.

Service Pricing

All prices will be in AED currency. Each Salon profile will have its own price list of services and/or vouchers to purchase. Prices may change from time to time without prior notice.

Delivery Policy

-           Website/URL will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE.

-           Multiple deliveries may result in multiple postings to the cardholder’s monthly statement.

Refund Policy

Vouchers purchased from our website cannot be refunded. However, Salonati.com support team will consider refunds request in a case by case scenario and will be resolved after proper investigation.

Services claimed within the vouchers cannot be refunded as Salonati.com is not responsible for the performance of salon services. However, in a case of dispute, customers can report it to Salonati.com team at support@salonati.com. Also, customers can share their experience as reviews and ratings.

For those cases where refunds are eligible, refunds will be done only through the Original Mode of Payment.

Intellectual property

The customers may download and/or print out the content of the Platform only for personal, non-commercial use. The following provisions shall in any case apply.

Unless otherwise indicated, all rights regarding the platform and its content/information, including copyrights and other intellectual property rights (including but not limited to trademark rights, trade name rights, database rights, design rights, patent law and other (written and/or unwritten) intellectual property rights) and all content provided by the Platform Salonati.com (including but not limited to data, files, photographs, texts, layout, images, etc.) is proprietary to Salonati.com or its licencors. The Platform and all the content made available through it are protected by applicable copyright and trademark laws. Any other use of the Platform and/or its content, other than as stated in this article, is strictly prohibited. For such purposes, the prior written consent of Salonati.comis explicitly required.

The Customer is not entitled to change, modify and/or (re)-edit the digital or hard copies of any particular content of the Platform and/or add, modify and/or (re-)use certain photographs, texts, (graphic) images and/or video and/or audio content to the original content of the Platform.

The Customers are not allowed to use any content from the platform for any commercial purpose without the prior express written consent of and/or license granted for this purpose by Salonati.com.

As stated above, no part of the platform (in whole or in part) may be published in any way, duplicated, transmitted, distributed, reproduced, copied, modified and/or in any other way used or exploited (including but not limited to reproduction or storage on other website(s) or any electronic (storage) device) without the prior express written permission of Salonati.com.

No right can be derived from the GTC other than those explicitly mentioned in this article as described above. All rights not explicitly defined in this GTC are expressly reserved by Salonati.com.

Salonati.com expressly reserves all rights regarding the Salonati.com domain name and all related domains and sub-domains, the name “Salonati.com," the logo device, service marks, trading names and/or trademarks. Other trademarks, products and company names mentioned on the Platform may be trademarks of their respective owners or licencors and the rights in such marks are reserved to their respective owners or licensors.

A Customer may link to any page of the platform, for non-commercial purposes provided that he/she does so in a way that is fair and legal and which does not damage Salonati.com´s reputation or take unfair advantage of it. For the avoidance of any doubt, the linking site must not contain any adult or illegal material or any material that is offensive, harassing or otherwise objectionable. The Customer must not link to the Platform in such a way as to suggest any form of association, approval or endorsement from Salonati.com where none exists.

Salonati.com reserves the right to withdraw linking permission at any time and without notice.

Privacy, personal data and cookies

The privacy and personal data protection policies are more extensively describe in Salonati.com Privacy Policy to which it is made a reference for any further detail.

Third party content and third party websites

The Platform may contain advertising submitted by third parties. Such third parties are solely responsible for the content of such advertising and for ensuring that it complies with all relevant legislation and regulations. Salonati.com does not accept any responsibility for the content of any third party advertising.

The Platform and/or the contents may contain links to third party websites (including those of the Partners). If the Customer decides to visit any third party site, he does so at his own risk. Salonati.com is not responsible or liable directly or indirectly for the content, accuracy or opinions expressed on such websites or the standard of goods or services available through or on such websites. Unless expressly stated otherwise, links do not imply that Salonati.com Platform is, affiliated to or associated with such sites.

Salonati.com communications with the Customer may contain information sourced from third party websites. Content from a third party site will be marked as such and a link to the source website may be provided. Salonati.com accepts no responsibility or liability for any content supplied by or contained on any third party website which is linked from communications with the Customer, or any use of personal data by such a third party.

The inclusion of any link in Salonati.com communication with the Customer does not imply endorsement by it of the linked site. If a Customer decides to access linked third party websites, he does so at his own risk.

Please remember that when a Customer uses a link to go from the Platform to another website, this GTC (including Privacy and Cookies Policy) will no longer be applicable.

Applicable Law and Jurisdiction

-           Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.

-           United Arab of Emirates is our country of domicile.

Contact us

If the Customer has any concerns or queries about content shown on the Platform or if she/he has questions about the use of the Platform or these GTC, she/he can contact Salonati.com at support@salonati.com.